Dyachenko R.G. 1
Andreeva I.N. 1
Bidarova F.N. 1
Bondareva T.M. 1
Gabrielyan N.V. 1
1 Pyatigorsk medico-pharmaceutical Institute - branch of state educational institution of higher professional education «Volgograd state medical University»
The article discusses how to optimize the quality control of pharmaceutical works and services from the perspective of quality management system (QMS). Given the pharmacy operated by the organization function, a list of the most common pharmaceutical works and services consisting of 25 activities grouped into 7 blocks, covering all stages of the circulation of products in pharmacies. In each activity identified operations (69 operations). Developed a template for a quality manual, which will allow for the standardization of operating procedures that will be the key to high-quality operation of the quality system in the pharmacy organization. It was revealed that the list of pharmaceutical operations and services is formed at pharmacies in the context of the functions performed. In this situation, issues to optimize the quality of work possible by the standardization of pharmaceutical works and services from the perspective of quality management system (QMS), which considers any process a set of operations with control points or areas of control, which should include measures to prevent the occurrence of marriage.