Scientific journal
Научное обозрение. Медицинские науки
ISSN 2500-0780
ПИ №ФС77-57452

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ESTIMATING METHOD OF PATIENT SATISFACTION OF HOSPITAL SERVICES IN THE MODERNIZATION OF HEALTH CARE

Spiridonov A.V. 1 Shulaev 2, 3
1 Clinical hospital of Federal public health care institutions «Health part of the Ministry of Internal Affairs of the Russian Federation for Republic of Tatarstan»
2 State Educational Institution of Higher Professional Education «Kazan State Medical University» Russian Ministry of Health Care
3 Department of Health Care in Kazan
A study of the views of patients were carried out in around the clock working in a multi-hospital system of compulsory health insurance on the perceived quality of services. The study involved patients aged over 18 years. Patients were asked to rate the importance of the proposed indicators in terms of their views about the degree of influence on satisfaction with the quality of criteria: significant, de minimis, insignificant, I have no opinion. All assessed criteria were grouped into two groups: organizational (10 criteria) and medical (12 criteria). Was recommended method of assessing the level of satisfaction with the use of weights. Identification of problem criteria, their timely correction is one of the most effective mechanisms to improve the quality of care.