Scientific journal
Научное обозрение. Медицинские науки
ISSN 2500-0780
ПИ №ФС77-57452

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ABOUT RULES, REGULATIONS AND BEHAVIOUR OF CALL CENTER AND BILLING DESK ASISSTENTS, ADMINISTRATORS OF CLINICS, PROVIDING ANTIAGE SERVICES

Zhaboeva S.L. 1, Polev A.V. 2, Gerasimenko A.V. 2, Gorelik S.G. 2, 3, Volkov D.V. 3
1 LLC «Medicine of beauty»
2 ANO “Research Medical Center
3 Federal State Autonomous Educational Institution of Higher Professional Education «Belgorod State National Research University»
Development of medical services marketing puts new requirements to employees of registries, the call-centers and to administrators of the medical organizations. Management of the first contact service with the patient – specialists of the call-centers, registry, administrators is very important for ensuring medical and economic efficiency of centers, providing age-focused and anti-age services. Thus it is necessary to pay attention of a regulation of their activity, development of internal standards of their work and control of their observance. Standards has to provide a professional component, an order of interpersonal communications in system “the patient – the employee”, requirements to the organization of working hours, a place and staff appearance. It helps to provide a necessary level of service activity of the medical organizations. The own experience of approaches development to a regulation of work and behavior of specialists of registry, call-centers assistants and administrators of clinics of anti-age medicine is presented in paper.

Библиографическая ссылка

Жабоева С.Л., Полев А.В., Герасименко А.В., Горелик С.Г., Волков Д.В. К ВОПРОСУ О РЕГЛАМЕНТЕ РАБОТЫ И ПОВЕДЕНИЯ СПЕЦИАЛИСТОВ РЕГИСТРАТУРЫ, CALL-ЦЕНТРОВ И АДМИНИСТРАТОРОВ КЛИНИК, ПРЕДОСТАВЛЯЮЩИХ ВОЗРАСТ-ОРИЕНТИРОВАННЫЕ И АНТИЭЙДЖИНГОВЫЕ УСЛУГИ // Научное обозрение. Медицинские науки. 2015. № 1. С. 171-171;
URL: https://science-medicine.ru/en/article/view?id=795 (дата обращения: 21.07.2026).